We treat our customers how we want to be treated—with respect, empathy and care.
We care like owners because we are owners. SHAPE’s vision for our communities is long-term, and we remain financially invested in our properties long after the sale and move-in.
Our team is renowned industry-wide for our unmatched professionalism, service and measurable results.
Our team is with you for every step of the journey, from the day you buy to the day you receive the keys to your new home.
Our team is our greatest differentiator. With extensive technical and customer service training, every team member is an expert in their field.
We are committed to the goal of Zero Deficiency at handover with our quality assurance, 5-star service, and dedication to homeowners.
SHAPE has an on-site presence, so homeowners can find a member of our team when and where they need them.
99% of homeowners rate their walk-through as outstanding, and many SHAPE buyers are repeat customers.
With our proprietary six-step quality control program, we strive to deliver a flawless home when you receive your keys.
Every member of the Customer Care team is highly trained and an expert in their field