Owners Caring
Like Owners

Customer Care

We treat our customers how we want to be treated—with respect, empathy and care.

We care like owners because we are owners. SHAPE’s vision for our communities is long-term, and we remain financially invested in our properties long after the sale and move-in.

A Promise
To Outperform

  • Industry-Leading Homeowner Care
  • Personalized Service
  • Staff Training
  • Industry Low Deficiencies
  • Satisfied Customers
  • Our team is renowned industry-wide for our unmatched professionalism, service and measurable results.

  • Our team is with you for every step of the journey, from the day you buy to the day you receive the keys to your new home.

  • Our team is our greatest differentiator. With extensive technical and customer service training, every team member is an expert in their field.

  • We are committed to the goal of Zero Deficiency at handover with our quality assurance, 5-star service, and dedication to homeowners.

  • 99% of homeowners rate their walk-through as outstanding, and many SHAPE buyers are repeat customers.

The Pursuit of Perfection

Our Goal: Zero Deficiencies at Home Handover

With our proprietary six-step quality control program, we strive to deliver a flawless home when you receive your keys.


Every member of the Customer Care team is highly trained and an expert in their field

The SHAPE Difference

Ongoing Support

from our best-in-class team

A Mobile Platform

for warranty requests and updates

The Fewest Deficiencies

across the industry

Homeowner Resources

We’ve got you covered. Sign into your dashboard or contact our team today.

The Amazing Brentwood Homeowners


The City of Lougheed Homeowners