Customer Care

Our Team

SHAPE's Customer Care team sets a new standard for the new home buying experience by treating our homeowners how we want to be treated—with respect, empathy and care.

Owners Caring Like Owners

With a highly trained team, our offices stationed right on-site and a propriety six-step quality control program, we are committed to our valued homeowners over the long term.


Industry Low Deficiencies

Through our quality assurance and care, we strive to meet our ultimate goal: to deliver a Zero Deficiency home to our valued homeowners at key handover.

Warranty Care

Once the home is occupied, our Warranty Care team will support you through any issues that arise and ensure you receive the 2-5-10 warranty coverage mandated by the Homeowner Protection Act in BC.