We treat our customers how we want to be treated—with respect, empathy and care.
We care like owners because we are owners. SHAPE’s vision for our communities is long-term, and we remain financially invested in our properties long after the sale and move-in.
A Promise
To Outperform
- Industry-Leading Homeowner Care
- Personalized Service
- Staff Training
- Industry Low Deficiencies
- Satisfied Customers
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Our team is renowned industry-wide for our unmatched professionalism, service and measurable results.
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Our team is with you for every step of the journey, from the day you buy to the day you receive the keys to your new home.
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Our team is our greatest differentiator. With extensive technical and customer service training, every team member is an expert in their field.
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We are committed to the goal of Zero Deficiency at handover with our quality assurance, 5-star service, and dedication to homeowners.
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99% of homeowners rate their walk-through as outstanding, and many SHAPE buyers are repeat customers.
The Pursuit of Perfection
Our Goal: Zero Deficiencies at Home Handover
With our proprietary six-step quality control program, we strive to deliver a flawless home when you receive your keys.
GOING THE EXTRA MILE
Every member of the Customer Care team is highly trained and an expert in their field
The SHAPE Difference
