Let's Shape the Future


Concierge, The City of Lougheed


Burnaby, BC



SHAPE is the real estate investment, development and management company leading some of the largest and most exciting projects in North America including The Amazing Brentwood, The City of Lougheed and RC at CF Richmond Centre.

Through our fully integrated platform, SHAPE specializes in complete neighbourhoods with a top-calibre mix of shops, restaurants, residences, entertainment and a complete range of daily services on rapid transit. By executing on every stage of the real estate process, from land acquisition to property management, we are able to collaborate more efficiently, work seamlessly and perform at the highest level. Every SHAPE property reflects lasting vision, bold creativity and obsessive attention to detail.

Our projects are complex, our vision is simple: deliver social and financial value for generations. With a proven ability to raise the bar across our diverse portfolio of assets, we build on where we’ve been to push the edge of better: for industry standards, quality of life and return on investment.     


SHAPE is set apart by the superior experience we offer across all facets of our business. Shape Management runs our operating properties with a future-focused approach and a rigorous level of detail to ensure our tenants are taken care of from when they first initiate interest in wanting to live at The City of Lougheed.


The Concierge at The City of Lougheed Tower FOUR Rental Homes will be the front-facing representative of the SHAPE brand, while also working behind the scenes to deliver every element of our residential rental program. They will report directly to the Resident Manager and Head Concierge, and will assist in the move-in, and on-site management of 237 rental homes at one of Canada’s most exciting projects.

The Concierge will be working closely alongside the Head Concierge, Resident Manager, and Janitorial Cleaning Staff.

Primary Job Responsibilities

  • Tenant Relations and Guest Service Excellence
  • Ensure cleanliness of building and premises
  • Receive and Dispense Parcels (Automated Parcel Delivery on-site)
  • Answer any and all inquiries made by prospective tenants/residents in a polite and professional manner
  • Coordination and Management of Loading Bay and Move-In Elevator
  • Coordinate, Book, Manage resident Amenity bookings
  • Inspection and Security of premises
  • Emails, reports, and updates to Director, Property Manager, Resident Manager, and Head Concierge
  • Ensure all processes and administrative procedures are followed consistently, completely and accurately
  • Provide a world-class experience to all guests and prospective tenants
  • Perform all other duties as assigned by Resident Manager and Head Concierge over the weekend


Required Knowledge, Skills, and Abilities

  • Ability to conduct tenant relations through Guest Service Excellence
  • Self-motivated, Proactive, and a Team Mindset
  • Personable and positive in every situation
  • Task and Detail oriented, capable of handling multiple tasks with simultaneous deadlines, communicate well
  • Outgoing with strong organizational, critical thinking, and time management skills
  • Strong verbal and written communication skills (Multi-lingual would be an asset)
  • Ability to deal with confrontation and maintain objectivity in public relations
  • Intermediate to advanced computer skills with Microsoft Office, but specifically Microsoft Word, Excel, and Outlook

Required Training and Experience

  • 2+ years’ work experience in a guest or customer service position would be an asset

Working Conditions

This position is a Part-Time position to be filled as soon as possible.

HOURS: SATURDAY & SUNDAY | 8AM – 4PM, 16 hours per week

Salary Range: $19.00-21.00/hour

Apply – Concierge, The City of Lougheed

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