Let's Shape the Future


IT Support Technician, Commercial


Vancouver, BC

Full Time


SHAPE is the real estate investment, development and management company leading some of the largest and most exciting projects in North America including The Amazing Brentwood, The City of Lougheed and RC at CF Richmond Centre.

Through our fully integrated platform, SHAPE specializes in complete neighbourhoods with a top-calibre mix of shops, restaurants, residences, entertainment and a complete range of daily services on rapid transit. By executing on every stage of the real estate process, from land acquisition to property management, we are able to collaborate more efficiently, work seamlessly and perform at the highest level. Every SHAPE property reflects lasting vision, bold creativity and obsessive attention to detail.

Our projects are complex, our vision is simple: deliver social and financial value for generations. With a proven ability to raise the bar across our diverse portfolio of assets, we build on where we’ve been to push the edge of better: for industry standards, quality of life and return on investment.     


The IT Support Technician, Commercial will serve as our in-house IT Technician mainly at The City of Lougheed. The successful candidate will serve two functions within the company. Firstly, they will be responsible for coordination between the company and external vendors and contractors. Secondly, they will be the main point of contact for commercial tenants and administrative support offices on site. We are looking for a candidate who will be responsible for maintaining the integrity of IT equipment and associated software for commercial and residential spaces on site. This role will report to Manager, Commercial IT.

Primary Job Responsibilities

  • Provide Tier/Level 1 technical support to computers, networks, and systems
  • Troubleshoot and gather information to resolve network, computer, and system issues
  • Manage and maintain networks and computer systems
  • Coordinate and document Network Port Connections, Activation, and Deactivation
  • Assist external contractors to fix onsite systems such as Network connections, Audio Visual, CCTV, Digital Signage
  • Provide coordination and ground support to contractors for access and support work
  • Prepare and maintain documentation for systems and configurations
  • Perform regular site audit and check for systems and devices such as network, UPSes, AV, etc.
  • Provide technical support assistance and coordination for events requiring technology
  • Provide day-to-day administrative and operational technology support to property and facility management offices
  • Provide administrative oversight of all access control break/fix requests with our 3rd party integrator
  • Provide onsite computer and user IT onboarding/offboarding/orientation
  • Provide Support and Coordination for Office relocations
  • Verify installation, user security access, and maintenance of equipment deployed by external vendor
  • Participate in technical the implementation and deployments systems


Required Knowledge, Skills, and Abilities

  • Strong troubleshooting, coordination and communication skills
  • In-depth knowledge of Network/Router/Switch/Wireless – Cisco/HP/Ubiquiti/Meraki/Fortinet
  • Strong knowledge of Audio, Video, CCTV, and Door Access systems
  • Ability to work in a fast-paced environment with competing deadlines and the ability to multi-task
  • Team-oriented, motivated, and collaborative
  • Ability to work independently with a strong sense of work ethics
  • Ability to work some shift work, including working weekends as needed 

Required Training and Experience

  • 3+ years of work experience in networking technologies such as enterprise routers, switches, wireless access points, VLANs and Routing
  • Valid BC Driver’s license is required

Salary Range: $70,000-75,000

Apply – IT Support Technician, Commercial

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