ABOUT SHAPE
SHAPE is the real estate investment, development and management company leading some of the largest and most exciting projects in North America including The Amazing Brentwood, The City of Lougheed and RC at CF Richmond Centre.
Through our fully integrated platform, SHAPE specializes in complete neighbourhoods with a top-calibre mix of shops, restaurants, residences, entertainment and a complete range of daily services on rapid transit. By executing on every stage of the real estate process, from land acquisition to property management, we are able to collaborate more efficiently, work seamlessly and perform at the highest level. Every SHAPE property reflects lasting vision, bold creativity and obsessive attention to detail.
Our projects are complex, our vision is simple: deliver social and financial value for generations. With a proven ability to raise the bar across our diverse portfolio of assets, we build on where we’ve been to push the edge of better: for industry standards, quality of life and return on investment.
ABOUT THE ROLE
The IT Support Technician will join a growing team and organization that strives to provide a collaborative environment where each employee is encouraged to contribute to our processes, discussions and culture and grow within their role. We are looking for a candidate who will be responsible for maintaining the integrity of all computer equipment, work stations and associated software at SHAPE. The IT Support Technician will also be the main point of contact for employees who are experiencing computer issues. This is an excellent opportunity for the right individual to join an established organization that has experienced significant growth. This role will report to our Director, IT Operations.
Primary Job Responsibilities
- Provide IT Desktop support to end-user. This includes all desktop computing hardware, software and peripherals
- Make timely and accurate diagnosis of system related problems; determine between hardware, software and network related issues
- Take ownership for assigned incidents, problems and contact required resources both inside and outside the company as necessary to resolve the problem with minimal supervision
- Develop and maintain support documents and system for our technical team
- Identify and solve any problems that affect desktop computer operating systems, troubleshoot routine problems and maintenance of systems
- Train employees and orient them on how to use computer hardware and software applications
- Maintain other relevant computer peripheral devices such as monitors, printers, etc.
- Prepare necessary computer equipment quotation for our users
- Identify areas of process improvement and create efficiencies within the role and department
Qualifications
Required Knowledge, Skills, and Abilities
- Ability to multi-task in a fast-paced environment with competing deadlines
- Basic Network Knowledge
- Familiar with assembling computers
- Be team oriented, motivated, and collaborative
- Ability to work independently with a strong sense of work ethic
- Be proactive, conscientious and reliable
- Have uncompromised ethics and integrity and understand the importance of confidentiality
- Display service excellence when dealing with internal users, contractors and partners
- Ability to think critically and look beyond the immediate task
- Strong communication, analytical and organizational skills
- Ability to work some shift work, including working weekends as needed for projects
Required Training and Experience
- 1-2 years experience in a Tier 1 office IT support role
- Completion of a two-year diploma in computer information technology
- Experience in maintaining PC client workstation hardware, operating systems, applications, printers, mobile devices, networking.
- Direct experience and knowledge with troubleshooting remote user support
- Knowledge and hands-on experience with Remote Virtual Desktop, such as Citrix Workspace
- Hands-on experience with AV and Boardroom equipment
- Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware
- CompTIA A+ Certified
- BC Driver’s License (minimum class “N”) is an asset
Working Conditions
Based at our corporate office, located in downtown Vancouver, the successful candidate can expect a comfortable and collaborative work environment in a modern office setting. Due to the nature of the role, the IT Support Technician will be working from the office full-time and might be required to travel to different sites from time to time.
Salary Range: $55,000-70,000/year