ABOUT SHAPE
SHAPE is the real estate investment, development and management company leading some of the largest and most exciting projects in North America including The Amazing Brentwood and The City of Lougheed in Metro Vancouver. SHAPE manages over 4M sq.ft of commercial space, over 800 units of rental residential and over $1 Billion of development projects currently under construction.
Through our fully integrated platform, SHAPE specializes in complete neighbourhoods with a top-calibre mix of shops, restaurants, residences, entertainment, and a complete range of daily services with transit connected. With a thoughtful approach and continuous pursuit of innovation, we think differently to ensure our projects are relevant and dominant for the future of real estate.
ABOUT UPTOWN
Uptown is more than a shopping centre. It is an artfully designed social gathering place. It is a hub for commerce and culture where you can shop, dine, work and one day live. It is an easily accessible focal point for all of Victoria with Vancouver Island’s best mix of shops, restaurants, and entertainment.
ABOUT THE ROLE
The Supervisor, Operations is accountable to the Manager, Operations for supervision and coordination of all activities related to timely and cost-efficient maintenance of the building equipment and ground keeping of the site. The Operations Supervisor plays a key role in ensuring that high-standard and timely tenant repairs and service requests are carried out to assist in maintaining effective long-term relationships with the tenants and contribute to tenant retention at the property.
Primary Job Responsibilities
Building Operations
- Supervise, inspect and perform, where required, maintenance programs of all building and site equipment (incl. fire, life, safety and emergency systems, HVAC, electrical, security and video surveillance systems and ground-keeping equipment) and programs to ensure the property adheres to the existing company policies & procedures
- Prepare and supervise Preventive Maintenance schedules to ensure mechanical, electrical, plumbing and auxiliary equipment are in good working condition
- Responsible for ordering supplies and equipment necessary for repairs and maintenance
Tenant Services
- Supervise and perform, where required, tenant repairs and service requests to ensure that effective long-term tenant relationships are built and a consistent high-level of service is provided to the tenants at all times
Environmental, Health and Safety
- Oversee adherence to the company’s environmental and Health & Safety policies
- Coordinate and participate in investigation of environmental and H&S incidents
- Supervise implementation of effective energy management programs
- Coordinate parking access control systems and operations of security contractor
Tenant Coordination and Projects
- Support property management in all project-related activities including coordination of Tenant Improvement works (in consultation with tenant coordination department)
- Preparation of tenant/building statistics and reporting
Contract Tendering and Payables
- Initiate and support property management in Requests for Proposal for third-party service contracts
- Process Purchase Orders and payments against third-party invoices pertaining to building maintenance.
Budgeting and Reforecasting
- Participate and provide input into periodic budgeting for recoverable operating expenses as well as forecasting activities, where required
Qualifications
Required Training and Experience
- Minimum 5 years of relevant work experience
- Trade Certificate or Certification in complimentary industry.
- Working knowledge of MS office, Apple and Operations specific software
Required Knowledge, Skills, and Abilities
- Good organizational skills
- Good interpersonal skills
- Strong Communication skills
Working Conditions
- This position requires after hours calls and when needed after hours work
- Must have own vehicle
Compensation- $80-85k dependent on experience, certifications and skillset.