ABOUT SHAPE
SHAPE is the real estate investment, development and management company leading some of the largest and most exciting projects in North America including The Amazing Brentwood, The City of Lougheed and RC at CF Richmond Centre.
Through our fully integrated platform, SHAPE specializes in complete neighbourhoods with a top-calibre mix of shops, restaurants, residences, entertainment and a complete range of daily services on rapid transit. By executing on every stage of the real estate process, from land acquisition to property management, we are able to collaborate more efficiently, work seamlessly and perform at the highest level. Every SHAPE property reflects lasting vision, bold creativity and obsessive attention to detail.
Our projects are complex, our vision is simple: deliver social and financial value for generations. With a proven ability to raise the bar across our diverse portfolio of assets, we build on where we’ve been to push the edge of better: for industry standards, quality of life and return on investment.
ABOUT DESTINATION: DEERFOOT CITY
Deerfoot City is a master-planned retail destination which is currently under redevelopment. The 1.1 million sq. foot transformation will include purposefully designed shopping, dining, and entertainment zones. The unique open-air concept will be brought to life by stunning landscapes and beautiful architecture. With unparalleled access from Alberta’s busiest highway, Deerfoot City will be a vibrant community hub where people can play, gather, shop, and eat. You will find a strong sense of collaborative energy here, in how we work, share, and engage with others and like most Calgarians, we work as hard as we play.
ABOUT THE ROLE
Reporting to the Regional Marketing Manager, the Seasonal Guest Experience Senior Team Lead is responsible for overseeing the Guest Experience team at Destination: Deerfoot City during the Holiday Season. This role ensures the team consistently delivers exceptional service and meets established standards, while regularly reporting updates, successes, and concerns to the Regional Marketing Manager. The Senior Team Lead will provide hands-on leadership, supporting the team in creating memorable guest experiences and fostering a welcoming environment. In addition, this position will work closely with the marketing team to help execute seasonal programming and activations that bring the holiday spirit to life.
Primary Job Responsibilities
- Lead all aspects of personnel management for the Guest Experience team, including hiring support, training, mentoring, coaching, scheduling, and performance management for the Santa Program
- Oversee daily operations of the Santa Program, ensuring smooth execution from guest flow to service standards, while maintaining a clean, welcoming, and festive environment
- Host, set up, and take down holiday programming and activations, ensuring all elements are delivered to a high standard
- Partner with the marketing team to create engaging environments that capture attention, increase exposure, and attract both new and returning guests to the Santa Program
- Support the Photography team with Santa Photos, including guest greeting and check-in, appointment management, onsite printing, photo distribution, and delivery of surprise-and-delight moments (e.g., candy canes)
- Manage the online reservation system for Santa Photo bookings, ensuring accuracy and efficiency
- Track and manage inventory of supplies, notifying management when replenishment is required
- Empower and motivate the Guest Experience team through positive recognition, celebrating successes, and fostering a culture of excellence
- Assist in preparing the post-season wrap-up report, highlighting successes, challenges, and key learnings to inform future programming
Qualifications
Required Knowledge, Skills, and Abilities
- Strong focus on delivering an exceptional guest experience
- Outstanding interpersonal and communication skills, both verbal and written
- Skilled in problem-solving, conflict resolution, and relationship building
- Highly organized with strong attention to detail and task efficiency
- Energetic, positive, and able to inspire both team members and guests
- Flexible and available to work evenings, weekends, and holidays as required
Required Training and Experience
- Minimum 2 years of experience in a customer-facing role
- Proven experience leading and motivating a team
- Background in retail or hospitality preferred
- Proficient in MS Office and Google Workspace; comfortable working with computer systems. Experience with Adobe Lightroom considered an asset
Working Conditions
- Hourly wage: $20.00-22.00/hour
- Start and End date: October 20, 2025 – January 9, 2026