Let's Shape the Future

Careers

Warranty Coordinator

SHAPE

Burnaby, BC

Full Time

ABOUT SHAPE

SHAPE is the real estate investment, development and management company leading some of the largest and most exciting projects in North America including The Amazing Brentwood, The City of Lougheed and RC at CF Richmond Centre.

Through our fully integrated platform, SHAPE specializes in complete neighbourhoods with a top-calibre mix of shops, restaurants, residences, entertainment and a complete range of daily services on rapid transit. By executing on every stage of the real estate process, from land acquisition to property management, we are able to collaborate more efficiently, work seamlessly and perform at the highest level. Every SHAPE property reflects lasting vision, bold creativity and obsessive attention to detail.

Our projects are complex, our vision is simple: deliver social and financial value for generations. With a proven ability to raise the bar across our diverse portfolio of assets, we build on where we’ve been to push the edge of better: for industry standards, quality of life and return on investment.     

CUSTOMER CARE: THE SHAPE DIFFERENCE

SHAPE is  is set apart by the superior experience we offer across all facets of our business. We mind the details, take a proactive approach, and constantly seek opportunities to provide an unmatched level of customer experience. With thousands of homes being handed over in the coming years, the Customer Care team upholds and exceeds this high level of service for our valued Homeowners. 

The Customer Care team, which includes Warranty Care, ensures our residential purchasers are taken care of for much of the project cycle, from after-sales through to home handover and beyond. By providing a superior experience, this team increases customer satisfaction, builds brand equity, and impacts our projects’ value over the long term.       

ABOUT THE ROLE

The Warranty Coordinator will be the front-facing representative of the SHAPE brand while also working behind the scenes to deliver every element of our warranty program. They will be the first point of contact for Homeowners as they navigate and enjoy their new homeownership experience upon taking possession of their home. To uphold the highest quality standards, they will work with trades, suppliers, and other departments within the company. To succeed in the role, the Warranty Coordinator must enjoy a challenge, think creatively, and provide an outstanding customer experience. They will report to the Director of Warranty Care and work closely with SHAPE’s construction, development, and property management teams.

PRIMARY JOB RESPONSIBILITIES

  • Contact Homeowners for any necessary warranty assessments and/or maintenance and deficiency work
  • Coordinate and schedule repairs with trades. As needed attend trade appointments
  • Enter new warranty claims related to Common Property. Provide repair schedules and notices to Representatives of the Strata Corporations
  • Follow up with trades for outstanding deficiency work and status updates
  • Work in tandem with other Coordinators to ensure Homeowner and Strata Corporation inquiries are received, handled, and resolved completely
  • Decipher and assign scopes of work, ensuring tracking reports are updated accordingly
  • Collaborate with internal and external stakeholders that include Customer Care Team, Mall Operations Team, Construction Team, Property Management Team, and Strata Corporation Representatives
  • Update and issue weekly warranty reports to the Warranty Team and Customer Care Team
  • Establish and maintain quality controls to ensure work is performed accurately
  • Schedule and attend site walkthroughs to gather findings for execution. Take meeting notes and prepare tasks lists as needed
  • Ad hoc duties assigned by the Director of Warranty Care as needed

QUALIFICATIONS

Required Knowledge, Skills and Abilities

  • General knowledge of the 2-5-10 Warranty and general home care
  • General knowledge of residential construction and presale
  • A customer service personality with a firm but fair approach
  • Self-motivated and a team player, personable and positive outlook with every situation
  • Proactive and adaptable with a strong willingness to learn and be challenged
  • Outgoing, strong verbal and written communication skills
  • Detail-oriented, with strong organizational and critical thinking skills
  • Disciplined with time management, capable of working independently under pressure with multiple projects and tasks with simultaneous deadlines
  • Ability to deal effectively with confrontational situations and maintain objectivity in public relations
  • Experience with administration and coordinating schedules
  • Intermediate to advanced computer skills with Microsoft Office, but specifically Microsoft Word and Excel

Required Training and Experience

  • 2-5 years’ work experience in warranty/customer service, real estate, property management or similar field; residential construction or sales background is preferred
  • Relevant education (Certificate/Diploma/Degree) from a recognized institute
  • Post-secondary education in a relevant field is an asset

Benefits

  • Opportunity to represent some of the most significant real estate projects in Metro Vancouver (The Amazing Brentwood, The City of Lougheed, RC at CF Richmond Centre)
  • Continuous growth and opportunity with a significant number of homes coming in the following years (over 18,000 homes currently anticipated)
  • Join a best-in-class SHAPE team
  • Personal and professional development within the company and the industry
  • A competitive salary with performance bonuses
  • Comprehensive benefits package
  • A fun, collaborative, and autonomous work environment

WORKING CONDITIONS

The Warranty Coordinator may be required to travel to different sites when necessary and may be required to work the occasional weekend when necessary. The successful candidate may be required to be on the construction site (safety PPE will be provided).

Salary Range: $55-65k

Apply – Warranty Coordinator

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